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Ron Westrum is famous for his classification of organizational culture, but he’s also done great work on hidden events, and information flow. This episode looks at Westrum’s study of information flow and it contains highly relevant lessons for all organizations, not just safety-critical industries.
When information fails to flow, it stops the “safe and proper functioning of the organization,” and looking at the flow of information is a powerful indicator of how well the organization functions.
The properties of great information are receiver-centric. Good information…
- Answers the questions the receiver needs answered
- Is timely
- Is presented in a way that makes it usable by the receiver
This paper has a whole host of insights, explored through interesting real-world stories.
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